Checking Jobs to Be Done without Talking to Customers

Working with functional JTBDs. Quickly formulate your Jobs to Be Done and Value Proposition. How to Identify Customer Needs.

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Job

done

Watch our intro video

For whom

Defining JTBD and formulating VPs is a never-ending process because new segments are added, product and usage scenarios change. In general, you have to constantly polish and adjust these artifacts. You don't have to interview 1,000 users to confirm the hypothesis - it's enough to spar and neatly process 1,000 reviews.

Number of Reviews

0K+

Number of Vendors

Amount of Software

Number of Reviews Sites

How does it work

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Collecting Feedback

Gather feedback from your users and your competitors' users

Understand the contex

Define objects and actions with them

Create value

Link what customers do and what they get out of it

Get all the reviews at once

We monitor sites where they post reviews of b2b software. At the moment we have 365 reviews on G2Crowd, 657 on Capterra. All the reviews are well structured as the sites ask specific questions about the pros, cons, general impression, business benefits, and so on.

You don't have to do the work of collecting these reviews. Our service collects reviews from the site and puts them in a database. After registering, you'll immediately have access to all the reviews about your software.

Learn Reviews

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Understand the Essence

You need to understand what customers are saying, and the easiest way is to make a word cloud. Take all the pluses from the reviews from websites, combine them, make a "cloud", weed out unnecessary words - and there you have a picture that gives you an understanding of what customers are talking about.

Create project

What good do we do?

The goal is to fail to see what problems customers "hire" your product to solve. It's easy to make a functional JTBD out of reviews: there's action, object, and context. Context is not very interesting for us, we need to define objects and action verbs. To understand what users do with objects we can use textual analysis - concordance. This will help you "center" the individual words in the text array and see the context around them. Now I have objects and actions with them - you can read.

Create project

Explain the Benefit of Your Product

Read the comments further to make some connection between what clients do and what they get out of it. You'll get some pretty interesting conclusions. When they were improving the process, they were simplifying and speeding it up and thereby saving time.

Create project

How do you know what your users value?

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Pricing Plan

7 days trial

/month

Features

1 vendor
unlimitedet sources
unlimitedet jtbd
1000 reviews limit
10 tags limit

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Standart

/month

Features

1 vendor
unlimitedet sources
unlimitedet jtbd
no reviews limit
no tags limit
10 competitors

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Premium

/month

Features

1 vendor
unlimitedet sources
unlimitedet jtbd
no reviews limit
no tags limit
no competitors

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